Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your data.
Request.com (“the Platform”) is a B2B subscription-based service designed to help tourism companies manage and access accommodation, trip, and transportation data.
By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.
Company name, contact person, email, phone number, and business registration details provided during sign-up.
Login history, device identifiers, IP addresses, and usage patterns within the Platform.
Subscription plan details, payment method information, invoices, and billing history.
Information related to accommodations, trips, and transportation added or accessed through the platform.
Messages, feedback, and support ticket content shared with our team.
- Provide and maintain platform services
- Process subscriptions and billing
- Enforce device limits per subscription
- Communicate important updates or changes
- Improve platform performance and features
- Ensure security and prevent fraud
- Comply with legal obligations
We may share data with:
- Service Providers: Trusted third-party vendors who help us operate the platform (e.g., payment processors, hosting providers).
- Support Partners: Partners assisting in delivering customer support services.
- Legal Authorities: If required by law or to protect the rights and safety of our users and platform.
All data is encrypted in transit and at rest.
Access to sensitive data is restricted by role.
We maintain comprehensive logs of system access.
Industry-standard security protocols are enforced.
We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account deletion, data will be securely removed within a reasonable timeframe.
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to certain types of data processing.
To exercise your rights, contact us using the information below.
reservation@requesteg.com
Phone
+20 102 516 1031
Address
Giza – Al Haram – Jaafar Street